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Outnet
At both Outnet.se and Outnet.eu you can buy clothes and equipment suitable for outdoor activities and Scandinavian weather conditions. The majority of the collections we sell are also Scandinavian brands. We strive for high quality in everything we sell and everything we do. Below you will find our terms and conditions. Outnet is a subsidiary of Naturbolaget i Sydost AB. We have shops in Kalmar and Växjö, Sweden. The company started in 1926 and has its head office in Kalmar, the organisation number is 556709-7349, VAT SE 556709734901 |
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Right to exchange products
Outnet customers can exchange a product within 14 days of receiving it. Please fill in the return form under the link Customer service and enclose in the package. Please clearly state your order number and indicate the product that you wish to exchange it for. We will reserve the new product for you for 14 days provided that You contact us at customer@outnet.eu. The shipping cost will be payed by you.
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Prices
All EU residents will be charged our current prices inclusive of either 25, 12 or 6 % VAT/Sales Tax. The VAT plus any delivery costs will be shown on the order form before you confirm the purchase. There is no VAT applicable on sales to residents outside of EU. The invoices will in these cases show the product prices exclusive of VAT and the relevant delivery cost before you confirm the purchase. Import taxes and customs fees, according to each country's legislations, will be paid by the customer in connection with the goods delivery. |
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Payment
If you reside outside of Sweden and buy something from Outnet.se or Outnet.eu we only accept payment in advance by either a credit- or debit card. You can feel secure when making a card payment to us as we encrypt your card details to ensure they do not fall into the wrong hands. We have been SSL certified by COMODO. Our card transactions are paid in cooperation with DIBS payment services (www.dibspayment.com) and the Swedish bank Handelsbanken. We have also offer 3D Secure which is available on our card transactions. This is an additional service, offered by the card issuers, that the card owner can have as an extra protection when making payments over the Internet. Any card user that does not have this extra protection is not affected by us having this available to those who do. |
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Means of delivery
We work together with UPS and the Post office to make our deliveries, which generally are as follows:
- Within Sweden;
• Letter delivered by A-post. This is used for smaller items with low value. The letter or small parcel is normally delivered the next day to your letter box.
• Parcel delivered by Post office. The item/s are sent by post and you will either get notified by a notice in your letter box, an e-mail or a SMS to your mobile phone. You then collect your parcel at the local collecting office. If you choose to be notified by e-mail or SMS you can usually collect your parcel the following day.
- Outside Sweden;
• UPS standard- or express parcels. The items are delivered by UPS and you will be notified by an e-mail. For more information about UPS and their expected delivery time to your destination please visit www.ups.com.
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Responsibility during delivery
We take full responsibility for any goods that get either damaged or lost during the delivery to you. If you choose to return anything to us you are then responsible for the goods until it has been safely received by us. Make sure to wrap return items carefully and use the original packaging.If you discover that an item has been damaged during transportation, you must carefully write this down on the delivery note when you accept the item. |
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Parcels that are not collected
If an ordered parcel is not collected we will still charge the customer for the original postage and the return handling fees. Additional freight costs, according to the current delivery price list, are also charged for large parcels.
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Complaints
If you have any complaints or comments relating to any of our products, or if you wish to return an item that you are not happy with, always contact our customer services at kund@outnet.se or customer@outnet.eu. You need to give us your order number and we will then give you a return form to fill in. If You have the possibilites to take a photo of the item, please do. This can make the handling quicker. According to Swedish law you are entitled to return faulty or damaged goods up to 3 years after the purchase. The fault or damage must be due to a manufacturing error and is not valid for normal usage or aging of the product. Any complaints due to faults or damage should be made as soon as possible after detection. Once we have received the returned goods our aim is to solve the complaint within 30 days. |
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Force Majeure
In some instances beyond our control, we may be unable to fulfil our obligations in these terms and conditions. This could be due to; legal changes, government actions, industrial actions, fire, flooding, an act of war, terrorism, sabotage, larger accidents or similar situations. |
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Personal information
All personal information given to outnet.se or outnet.eu is dealt with respectfully and in strictest confidence. The way we store personal information follows the guidelines in the Swedish law relating to this; Personuppgiftslagen, SFS 1998:204. This law is based on common EU regulations. We promise not to divulge or pass on any personal information that we receive from our customers. We only collect and use the information that we and our connecting partners need to be able to process your order. Examples of partners are PSP (Payment Service Provider) and banks. |
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Other issues
Any attempts of fraudulent use of personal- or card information will be reported to the police. We track IP addresses in order to use these as evidence in case any police action is necessary.
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