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FAQ

-"If I need to send back my delivery or part of it, how should I proceed?"

Please use the original packaging when returning goods to Outnet.eu. We ask you to allways contact us before returning goods. After contacting us you will recieve errend number. Please mark your returning goods with this number. Also please use this number in all further contacts with us. We will not take any responsibilty for goods that has been returned without arrend number. The adress for returning goods is:

Outnet.se
Engelska vägen 9
393 54 Kalmar

Sweden 

>> Download formula for returning goods (PDF)

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Under each product you will find a tag named "Size Guide". If there is no information under the tag, please send us an e-mail and we will get you the information you ask for. 
 

 
 

 
 

-"Can I feel safe leaving my card number at your site?"

When you are asked to leave your card number you are actually on a page owned by DIBS. DIBS is the leading transaktion company in the nordic countries and is also PCI certified. DIBS is a public company and uses the 3D Secure technique developed by MASTERCARD and VISA. 

 

We hava a SSL certifikate installed on Outnet.eu which means that the information you send to us is ecrypted and no one else will get access to that information. Fact is that when it comes to your card number not even we will get access. That information is not sent to us but to DIBS.